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In the final analysis, the market competition is the competition for customers. Whether selling products or services, the final customer satisfaction is the standard to test the success or failure of marketing work. The so-called after-sales service is to fully understand customers, study customer psychology, pay attention to after-sales details, improve work shortcomings, improve service quality, and Exchange customer brand loyalty through the whole process of quality service.
SMA490AP container plate, Structural steel is a kind of steel which meets the strength of specific specifications. Structural steel can be divided into: alloy structural steel, carbon structural steel, low alloy structural steel, heat-resistant structural steel and so on. According to different uses, structural steel can be divided into construction steel and mechanical steel. Construction steel is used to build boilers, ships, bridges, workshops and other buildings. Mechanical steel is used for manufacturing machinery or mechanical parts. Mechanical steel is often used after carburizing or quenching and tempering.
Accept the inquiry from the owner of the goods and the inquiry by sea: master the port and price from the port of shipment to all continents and routes, and the port and price that the owner often needs to serve; the shipping schedule information of the main shipping companies; when necessary, ask the owner of the inquiry for some category information, such as the name of the goods, the level of danger, etc. (water hazard code).
The Philiphine customer is our old customer, and they are engaged in offshore oilfield resources drilling projects. Thus they have regular steel demands. They ordered 1008 tons API 5L grade B ERW pipes and Q345B seamless pipes from us in April 2018. And told us that is a regular demand almost every two month. Since our first success cooperation, we have cooperated with each other regularly. And they also bring us new opportunities and signification in Philippians market.
As leading EN10025-6 S460QL structural steel plates supplier in China, our company has supplied hundreds of thousands tons S460QL steel plates to clients to assist them finish one after another SMA490AP container plate magnificent projects.
The company formulates clear service process and service standard. To do a good job in after-sales service, first of all, clear service process and service standards should be formulated to let employees know which procedures to perform and which service standards to abide by.
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